Crietà

Terms & Conditions

Our products

All our products are handmade. We describe the detail of the products in each item page. Please note that our products don't exactly follow the descriptions sometimes they can vary in appearance. The colour, finish and shape of unique handmade items made from natural materials may differ from one item to another. This is the nature of handmade items.

Orders

When you purchase an item from us, you will receive an email confirming receipt of your order and a unique order number. When your item has been posted, you will receive an email confirming your purchase has been dispatched. You will normally receive a confirmation of postage email within one to three working days of your order being received and processed. In the unlikely event that the postage of your item is delayed, we will contact you to inform you of the date on which you can expect delivery. Most orders are dispatched on the same or next working day. Orders placed at the weekend will normally be posted on the next working day. If you have any special requirements for postage, please contact us at the time of your order and we will be happy to try and meet these requirements.

We accept bespoke order (from total order to just change colour or length of parts etc.). In case of bespoke order, first contact us to talk your image and we will ask you full payment in advance of the order before starting item production.

Pricing and Payment

All prices shown on our website are in Sterling GBP. We also accept payment in Euro via bank transfer. If you would like to pay in Euro, please complete your order using the "invoice" option and we will contact you back for an updated exanche rate and detailed instructions on where to make the bank transfer.

The total cost of your order is the price of the products ordered plus delivery.

If you pay by card, you confirm that the credit or debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery. We accept Visa, Mastercard, or Maestro card payments via Stripe. Any transaction fees that are added by your credit card company are not our responsibility.

Returns & Cancellation

If you wish to cancel an order, you may do so by contacting us immediately.

If the order has already been dispatched at the time of your cancellation request, we ask that you return the goods to us once they have been delivered, at your own cost using a traceable method at your own discretion. We cannot be responsible for any items sent back to us that do not arrive.

Please note, returns will only be accepted if items are unused, unworn, unwashed, in original packaging with all tags/labels attached and suitable for re-sale. All returns are inspected for the above criteria and if this is not met, items will not be refunded.

In any case, postage costs are non-refundable.

Packaging

We make every effort to package your items attractively, safely and securely. Where possible, every item is giftwrapped. It is important that you retain any packaging if you want to make a return.

Delivery

We send all orders via Poste.it and it normally takes 4/5 working days for European destinations, 7/8 working days for Asia and Oceania, for your item to arrive.

We also dispatch with compensation cover service offered by Poste.it. To benefit from this service, please inform us on your order note and we might ask to pay for the extra cover cost.

Please note we can not be held responsible for any delays caused by the postal service. If your order is late, please contact us. All orders are carefully packaged and inspected before dispatch, However please note that human errors may arise in which case customers are advised to inform us immediately.

Use of our website

All use of our website must be lawful and not injurious to any third party. You must not copy the content or images contained within our web pages for commercial purposes without our written consent.

We aim to keep the website as up to date as possible, the information, including product descriptions, appearing on this website at a particular time may not always reflect the position at the exact moment you place an order.

Privacy Policy

Please refer to the policy here.